At Jonara Serenity Loft, your satisfaction is our top priority. We want to make sure every purchase meets your expectations. If for any reason you’re not happy with your order, we’re here to help.
Eligibility for Returns & Refunds
- Products must be returned within 7 days of delivery.
- Items should be unused, unopened, and in their original packaging.
- Return requests are accepted for defective, damaged, or incorrect items. For other concerns, please contact us so we can assist.
How to Request a Refund or Return
- Contact us promptly at sales@jonaraserenity.shop or +63 936 266 4981 within 7 days of receiving your order.
- Provide your order details and a brief description of the issue, including photos if possible.
- Wait for confirmation and further instructions from our team. We aim to respond within 24 hours.
Processing Your Refund
Once we receive your returned item and verify its condition, we will process your refund using your original payment method. Refunds are typically completed within 3-7 business days, depending on your payment provider.
If your return is not eligible for a full refund (e.g., used items, late returns), we will contact you to discuss available options.
Non-Returnable Items
- Perishable goods (such as food, beverages, and personal hygiene products)
- Gift cards and promotional vouchers
- Items marked “Final Sale”
Exchanges
Need a different size or product? Let us know and we’ll do our best to accommodate your request, subject to availability.
Questions?
Your trust is important to us. If you have any questions about our refund or return process, please don’t hesitate to reach out:
+63 936 266 4981 | sales@jonaraserenity.shop
Thank you for shopping with Jonara Serenity Loft. We appreciate your support!